FAQS

What are my delivery options? 

Postage Costs: P&P is free over £70, £2 for orders of £3.50 and under, £4.50 standard 4-7 days £18.95 for up to 3 items posted internationally.
Anyone requiring special delivery should email retail@newcastle-falcons.co.uk

Click and Collect- Goods are available for collection from our Kingston Park stadium club shop. Opening hours  Monday, Wednesday, Thursday and Friday 12-5pm, Saturdays 10-4pm and Match Days. Closed Tuesday and Sundays.

Click and collect: Goods can be collected during shop hours, please allow seven days from purchase.

How do I get a refund / exchange? 

If you are not 100% happy with your purchase you can inform us within 14 days of delivery. You then have a further 14 days to return the item to us.

We do not refund postage costs unless your item is faulty.

Garments that have been personalised with a number or a name cannot be exchanged and are non-refundable.

Please Note: Items that are being returned must be unworn, unwashed, with all tags attached and in a resalable condition with the original packaging.

Where do I send my return? 

Return Address:

Please include a covering note in your return that states your order number, name and reason for your return.

Season Ticket Holders

Season Ticket holders wishing to use credit should contact retail@newcastle-falcons.co.uk

Season ticket discount will be available online shortly, alternatively please contact retail@newcastle-falcons.co.uk